Support Services

J&B offers the following support service plans

Standard support

5x12 Telephone production support, including dial-in support, as appropriate, will be provided Monday through Friday, 8:00am to 8:00pm Eastern time, except during J&B's normally scheduled holidays .

Extended hours support

7x24 Telephone production support except during J&B's normally scheduled holidays

Development support

Telephone consultation, is offered to Client's who have undergone technical training offered by J&B in resolving questions directly relating to development of the Software, will be provided Monday through Friday, 8:00am to 6:00pm Eastern time, except during J&B's normally scheduled holidays .

Special support

Other support such as peak production support can be requested through the change request department.