Articles
Customized Hybrid Sourcing: An Innovative Approach to Workflow Optimization
by Josh Wendroff
Strategies for Success - May 2010
Establishing an effective outsourcing business model can prove to be complicated. While the prospect of creating a leaner organization is compelling, outsourcing decisions involve considerations beyond labor costs, including capital avoidance, operational efficiencies, customer service, and competitive positioning. Companies that outsource to specialized vendors with incompatible systems and platforms may be instigating back office headaches that have considerable, but often hidden, costs. Others lose efficiencies when vendors don't meet quality requirements or when quality requirements are not adequately communicated and measured.